Refund policy

At NINA IN THE SKY, we want you to feel confident and happy with every purchase. If your order isn’t quite right, we’re here to help. Please review the following policy before requesting a return.

🌷 Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must:

  • Be unworn and unused
  • Be unwashed and unaltered
  • Remain in their original condition
  • Have all original tags attached
  • Be free from stains, makeup, perfume, odors, pet hair, or other signs of wear
  • Include the original packaging whenever possible

Items that do not meet these requirements may not be eligible for a refund.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return or refund:

  • Final sale items
  • Gift cards
  • Bodysuits
  • Underwear and lingerie
  • Swimwear if the hygiene liner has been removed
  • Earrings
  • Personalized or customized items
  • Beauty accessories
  • Items damaged through misuse, improper care, washing, alteration, or normal wear

💌 How to Request a Return

Please contact us before sending any item back.

Email help@ninainthesky.com and include:

  • Your order number
  • Full name
  • Email address used for the order
  • Item(s) you would like to return
  • Reason for the return
  • Photos, if applicable

After your return request is reviewed and approved, our Customer Support team will provide the appropriate return instructions and return address.

Please do not send a return to our business address unless specifically instructed by our team. Unauthorized returns may not be accepted or processed.

📦 Return Shipping

Unless an item is incorrect, damaged, or defective, return shipping costs are the customer's responsibility.

Please keep in mind:

  • Original shipping fees are generally non-refundable.
  • We recommend using a shipping service that provides tracking.
  • NINA IN THE SKY is not responsible for returns that are lost or damaged while being shipped back.
  • Please retain your return tracking information until your refund has been completed.

⚠️ Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the item
  • Photos of the package
  • A photo of the shipping label
  • A brief description of the issue

Our team will review the information and work with you to determine the appropriate solution.

💳 Refund Processing

Once your return has been received and inspected, we will send you an email confirming the status of your refund.

If your return is approved:

  • The refund will be issued to your original payment method.
  • Refunds are generally processed within 5–10 business days after the return has been approved.
  • Your bank or payment provider may require additional time for the refund to appear in your account.

If an item does not meet our return requirements, the refund may be declined.

🕐 Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests must generally be submitted within 12 hours of placing the order.

Once an order has entered processing or has been shipped, we may no longer be able to cancel it. In that case, you may follow the regular return process after delivery if the order qualifies.

📬 Refused or Undeliverable Shipments

If a package is refused, returned to sender, or becomes undeliverable because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply.

Original shipping charges are generally non-refundable in these circumstances.

Please contact help@ninainthesky.com if your package is returned to us so we can review the available options.

✦ Important Notice

Please keep the following in mind:

  • Return approval must be obtained before sending an item back.
  • Unauthorized returns may be refused.
  • Items showing signs of wear, washing, alteration, or damage may not qualify for a refund.
  • Please package your return securely to help prevent damage during transit.
  • NINA IN THE SKY reserves the right to refuse returns that do not meet the requirements of this policy.

🏢 Return Address

Our business address is for business correspondence only and is not a return warehouse.

NINA IN THE SKY
907 Forest Oak Ln
Suffolk, VA 23434
United States

Business Correspondence Only — Not a Return Address

Please contact our Customer Support team before sending any return. We will provide the correct return address and instructions after your request has been approved.

💌 Contact Us

NINA IN THE SKY
📧 Email: help@ninainthesky.com
📍 907 Forest Oak Ln, Suffolk, VA 23434, United States

Our Customer Support team typically responds within 24–48 business hours, Monday through Friday.

☁️ NINA IN THE SKY

We want every NINA IN THE SKY experience to feel easy, thoughtful, and reassuring. If something isn’t right with your order, reach out to us — we’re always happy to help make things right.